Return and Refund Policy

Last updated: 2025

1. Service Cancellation

1.1 Client-Initiated Cancellations

Clients may cancel scheduled photography services subject to the following terms:

• Cancellation more than 48 hours before session: Full refund minus processing fees (typically 5-10% of total payment)
• Cancellation 24-48 hours before session: 50% refund of total payment
• Cancellation less than 24 hours before session: No refund; deposit or payment forfeited

1.2 Service Provider Cancellations

If we must cancel a session due to circumstances beyond our control (illness, equipment failure, severe weather, etc.), we will:

• Make every effort to reschedule at a mutually convenient time
• Provide a full refund if rescheduling is not possible
• Notify the client as soon as possible regarding the cancellation

2. Refund Eligibility

2.1 Completed Services

Refunds for completed photography services are generally not available once images have been delivered and payment has been received in full. Exceptions may be made in cases of:

• Material breach of service agreement by the service provider
• Technical failures resulting in unusable images that cannot be remedied
• Circumstances explicitly covered in the written service agreement

2.2 Partial Services

If a session is interrupted or cannot be completed due to circumstances beyond the client's control, a partial refund may be provided based on the proportion of services completed.

3. Refund Process

3.1 Requesting a Refund

To request a refund, clients must contact us in writing via email at the contact address provided below. Refund requests must include:

• Booking reference or session date
• Reason for refund request
• Supporting documentation if applicable

3.2 Refund Processing Time

Approved refunds will be processed within 14 business days of approval. Refunds will be issued to the original payment method used for the transaction, unless otherwise agreed upon.

3.3 Processing Fees

Some refunds may be subject to processing fees to cover transaction costs. Processing fees are typically 5-10% of the refund amount and will be clearly communicated before processing.

4. Image Revisions and Corrections

If clients are not satisfied with delivered images due to technical issues or failure to meet agreed specifications:

• Minor corrections and adjustments are available within 14 days of delivery at no additional charge
• Substantial revisions or re-shooting may incur additional fees
• Clients should contact us within 7 days of delivery to discuss any concerns

5. Digital Product Refunds

As digital photography products (image files) cannot be "returned" in the traditional sense, refunds for delivered digital products are handled according to the terms above. Once images are delivered, clients are responsible for maintaining backup copies.

6. Physical Product Returns

If physical products (prints, albums, etc.) are provided as part of the service:

• Defective or damaged physical products may be returned for replacement within 30 days of delivery
• Returns must be in original condition and packaging
• Shipping costs for returns due to defects are covered by us
• Returns due to client preference may incur restocking fees

7. Special Circumstances

7.1 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, or other force majeure events. In such cases, services will be rescheduled or refunded as mutually agreed.

7.2 Disputes

If a dispute arises regarding refund eligibility, we will work in good faith to resolve the matter. If resolution cannot be reached, disputes will be handled according to the dispute resolution procedures outlined in our Terms of Service.

8. Non-Refundable Services

The following services or fees are generally non-refundable:

• Rush processing fees
• Custom editing or retouching beyond standard processing
• Travel fees for location sessions (if session is cancelled by client)
• Administrative fees specified in service agreement

9. Contact for Refund Requests

To request a refund or discuss cancellation options, please contact us:

Xiphrannxelvaryn
530 E 8th St #500
Los Angeles, CA 90014
United States

Email: support@xiphrannxelvaryn.world

Please include "Refund Request" in the subject line and provide all relevant details.

10. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to this page. Material changes will be communicated to clients with active service agreements.